What the... ?

I was expecting to find some hostilities towards me from the players, i mean, i've played many online games, and i know that it may happen to not agree with some decisions taken by the companies. I've heard people complain, heck, i did complain myself, but i never, ever offended or insulted anybody, afterall people is just doing their job.
Here i've been insulted and offended more than once, of course it doesn't bother me... huh? You're asking why am i saying all of this then?
Just to ask one question, does people find this practice "normal" or am i just dealing with ineducated people?
I wonder...