When you don't have full powers over the game...

Yeah, it's like that, GMs aren't almighty, there are things we just can't do.
I believe it to be even more true when your company does not make the game you have to work for.
As i said in a previous post, as a GM i'm also supposed to test the game and it's patches before they get released, whenever a bug is found i have to make a report wich goes to the company wich developed the game.
Long story short: for as much as i want the game to be fixed of all of it's terrible bugs, there's nothing i can do to actually fix them, and not because i lack the knowledge to do so, but because my company (and with them me too) is not allowed to touch the game...