Everything's good!

Incredibly enough, the game is working without any major bugs.
The Master tools have been fixed and upgraded.
There haven't been any complaints in a while...
Everything is as good as it can be.

Ok... where's the catch?

Forum Events!

As i said in my previous post, the Master Tools are not working properly, so, in order to issue gifts and rewards to players i have to make forum events (it's the only way i can get their IDs for now...).
Point is, in a game lacking fantasy (read creativity), what kind of forum events am i supposed to do?
Not to mention that the forums are kind of dead, it's a FPS we're talking about, there isn't stuff like fair play or friendship, just shoot at whatever is moving...
Anyway, i've tried with creative events (not much success... figures...), screenshots and video events, but people doesn't seem very cooperative... and to think that it's for their own good.

THIS is bad...

What is a Game Master without Game Master tools?
Something happened during a maintenance and the GM tools ended up not working anymore.
A Bug report was sent to the developers but they said it'll take at least a week to fix it...
I'm screwed...

Foreign People...

I knew there would be foreign people playing this game.

I also knew some would ask for support.

I wasn't expecting the same idiot to ask the same question over and over again in a language nobody here is able to understand. Even after telling them that we can only provide support to people who speaks our same language (and i must say that often not even italian people can speak italian...), this one person keeps sending support tickets in his/her language.

I swear, if they send one more i'm going to ban them. There is a server for almost every language there is, go to yours or at least one you can understand!

The Game is Live!

Wow! I must say that i never thought we'd make it in time.
There have been so many issues prior to the launch of the game i thought it would get delayed (even more).
The game has been live and kicking for a few days now, and on the first day i already had to ban people for hacking and swearing...
Really, if you got a temper, do not play PvP games, it ruins your health too.
And Come on! Hacking? during a Beta period? Are you guys nuts? You're not going to gain anything from it, it's not even fun!
Anyway, back to handling support tickets, i foresee a lot of banning! *grins*

When you don't have full powers over the game...

Yeah, it's like that, GMs aren't almighty, there are things we just can't do.
I believe it to be even more true when your company does not make the game you have to work for.
As i said in a previous post, as a GM i'm also supposed to test the game and it's patches before they get released, whenever a bug is found i have to make a report wich goes to the company wich developed the game.
Long story short: for as much as i want the game to be fixed of all of it's terrible bugs, there's nothing i can do to actually fix them, and not because i lack the knowledge to do so, but because my company (and with them me too) is not allowed to touch the game...